I’m Nancy Sun
I drive user-centered design strategies to enhance business success and support the growth of design teams and emerging professionals.
Challenges I have addressed
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Redesigning Best Buy's Intranet
Support Company from office-based to remote hybrid model. The intranet is now used daily by 170,000 employees across Canada.
Employee Experience Design
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Creating a Gift Guide Experience
From Insights to Impact, the gift guide has a performance increase of 50% conversion rate and an 18% decrease in bounce rate in 2022
Experience Design for eCom
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Adopting a New Third-Party Fulfillment App
Led product-fit and design evaluation of vendor frontline tools and identified functionality gaps that could have cost millions to resolve.
Product Designer for Fulfillment
Words From Others
“Nancy - I am in awe of your stamina, enthusiasm, and continued ability to ask all the right questions to help drive the [Inventory fulfillment] project forward. Not only are you keeping the [Inventory fulfillment] working session discussions on- point, you are also making sure the development teams, both in-house and our 3rd party vendor, are focused on the needs of the end-user [store associates]. Amazing! ”
— Eve Griblin, UX Writer
“Thank you so much for being the positive influences in my work life at Best Buy that make coming to work more fun. Your support is appreciated. The support you have given me as I returned back to work was invaluable. ”
— Cheralee McNeil , UX Designer
“Thank you soo much for supporting me when my hands are full/ not in condition to perform. You quickly jumped in when others are in need. You are an excellent partner to work with.”
— William Rusli, Business Analyst
“Thank you Nancy for all your Community support. We appreciate your insights and amazing questions in our sessions. I really want to thank you in advance for hosting the UX COP while I am out and providing hiring support recently. I am grateful of all you do for our COP ”
— Matthew Gardner , UX Practice Lead
“Thank you so much for taking time outside of [Experience Review Meeting] last week to jam with me on the product launch sign-up! With your help, I was able to get the info I needed to pass along to my team so we could effectively plan out what the product launch might look like. I really appreciate you taking the time to share your experience and UX perspective on top of walking Pat and I through the product launch playbook even though you're no longer on [Global Experience Team]. ”
— Clayton Hebenik , Digital & UI desginer
“Nancy, thank you for your strategic communication! It is always timely, careful, and clear. It provides value to my work and makes our processes more efficient. I am very fond of you and proud of all we accomplished on [our team] this past year! ”
